Contact Us
The "Name" and "Email" fields are for Payfactory staff so that the ticket is addressed to the correct person. We respond to tickets M-F 9AM-5PM outside of holidays. While we strive to respond to all tickets ASAP, our max response time is within 1.5 business days.
Please enter your District Number if you know it. If you don't know it, just enter unknown
Please enter your Club name or Club number, if known, Otherwise enter unknown.
Please enter the modules where you need assistance.
Please enter the name of your organization
What type of Browser were you using at the time of the issue?
We have found the best browser experience to be with Chrome, Firefox, and Safari. If you are using a different browser, please retry your function with one of these browsers. If you desire to continue with completing your support ticket, please do so now.
We have found the best browser experience to be with Chrome, Firefox, and Safari. If you are using a different browser, please retry your function with one of these browsers. If you desire to continue with completing your support ticket, please do so now.
Please select the Modules where you need assistance.
Enter the name of the organization you belong to. If you are unsure of the name please enter "unsure".
Please include the overall organization name as well as any individual unit information you know (district number, club name, lodge name, exchange name, etc.).